Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• Returns & Refund policy

  We are unable to process return or refund request because customized items are made to order

• How long will it take to receive my order?

  Free Shipping. We ship The Item Worldwide by the International E-packet. We'll dispatch The Parcel within 1-6 business day after payments. We'll send the Tracking Number via e-mail to customers after shipping. It's estimated to take 15-20 working days to receive it by International mail. Customers can track it according to the tracking Number.

• Need I pay the customs tax?

  No. Customers needn’t pay any tax.

• Do you accept Paypal?

  We accept payments via PayPal. Please ensure for your correct shipping address in the PAYPAL NOTES SECTION.

• What if my purchase is out of stock after the order has been placed?

  If your order is out of stock, we will contact you right away and offer either a payment refund or an item exchange.

• For urgent orders, is it possible to ship by DHL?

  Yes. We can. For urgent orders we also ship by DHL which takes 6 to 8 working days world wide or by SF world wide. Both express shipping are available at an additional cost. Send me a message before purchasing if you want to upgrade your shipping method.

• How to choose the suitable shoes sizes?

  Please compare the detailed sizes before you buy. Because all the orders are customized, unfortunately returns and refunds are not possible. If your foot is wide, it is recommended to buy one more size.