Store FAQ

• How long will it take to receive my order?

  If you choose Rush Order, delivery time is Within 15-20 days including weekend. If you choose Norma Delivery, delivery time is around 25-30 days or even earlier (From May to Dec) It's Around 30 days (From January to April), it's busy season together with spring festival holiday, so produce time will be long. If you are urgent to get the dress please note us in advance Note Us What is this store's return and exchange policy? 0. Return Policies In Brief 0.1. You can get refund for Defective, Damaged or Mis-shipped Items, Size Deviation & Color Mismatch problems, etc. 0.2. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. 0.3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like". Note: For detailed return policy,Please Go to the bottom of the page to read Do you accept orders placed outside of the US? We sure do! We product can ship to over 200 countries worldwide. How to Order Custom Dress? 1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page. 2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order. If you want to give us your custom measurement, we need following measurement. *Bust:______ inch/cm *Waist:______inch/cm *Hips:_______inch/cm *Shoulder to Shoulder :_______inch/cm *Hollow to Floor:_____________inch/cm *Hollow to Hemline:__________inch/cm *Height:_______inch/cm (this size is from your top head to the floor without shoes) Important ! *The height of Shoes:________inch/cm (For a better fitting on high heels, an extra 5cm will be added to those floor-length dresses and dresses with trains.You also can custom) *Nipple to Nipple:_______inch/cm *Dress color :_______ How to order several dresses at a time? It's easy to order several dresses at a time, Just choose custom size or standard size, then add it to cart, click "CHECK OUT", you will be directed to second page, On second page, you can edit quantity, then give us all the information in the note, for example Dress A Bridesmaid name: Color: Measurement: Dress B ...... Payment Policy We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on. If your credit card was refused, please use following way, You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following Choose PayPal as your payment method and click Check out with PayPal. Once You're Redirected to Paypal 1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit card. 2) You'll then be prompted to fill in your billing and credit card information. 3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't want to. You'll still need to enter your email address so PayPal can send you a receipt. 4) Click Continue to return to Checkout to review and submit your final order. Your payment isn't sent until you click Submit Order . Note: PayPal places restrictions on how often you can use their Guest Checkout feature. How to Contact PayPal If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly. PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)

• Do you accept orders placed outside of the US?

  We sure do!