Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Delivery Time Delivery Times = Tailoring Time + Shipping Time For some styles with complicated structure, beading and hand work, it may take a few more days for processing. Normal orders: 12 to 18 days or earlier (from May to December) Around 20 to 25 days (From Jan to April), This is peak season and the production time will be lengthy. Processing time varies by category. Note regarding COVID-19 In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance delay. Thank you so much for your patience and understanding!

• Shipping Policy

  Shipping Methods For shipping, we mainly use DHL, UPS, USPS, FEDEX etc, that depends on the place you are in. Delivery Time Delivery Times = Tailoring Time + Shipping Time For some styles with complicated structure, beading and hand work, it may take a few more days for processing. Normal orders: 12 to 18 days or earlier (from May to December) Around 20 to 25 days (From Jan to April), This is peak season and the production time will be lengthy. Processing time varies by category. Note regarding COVID-19 In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners, the order shipping will may appearance delay. Thank you so much for your patience and understanding! Packing Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag. Shipping Fee Our shipping fee rely on the total amount of your order and the country/region to which the dresses will be shipped. After filling in the address on the checkout page, customers can view the exact freight charges. Track You Package Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment. Customs Duties When the package arrives in the destination country, it will be subject to any customs duties or import taxes. These charges must be paid by the recipient of the package (it also applies to retail and wholesale clients). Unfortunately, due to the wide variation in customs policies and import taxes from different countries, we have no control over these costs or the ability to tell you what they are. If you can’t find the answers to your questions from our page, please email to us [email protected], and we will reply to you in 24 hours.