Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Shipping Policy Shipping: EMS Epacket, EMS and DHL, 1.$5 Economy Delivery (EMS Epacket) 5 - 12 Business Days Delivery with EMS E-packet for 30 countries, which includes USA, Canada, Mexico, Australia, New Zealand, UK, France, Germany, Italy, Austria, Belgium, Denmark, Finland, Hungary, Ireland, Luxembourg, Netherlands, Norway, Portugal, Sweden, Switzerland, Russia, Poland, Turkey, Japan, Malaysia, South Korea, Singapore, Hong Kong and Saudi Arabia. How long will it take to receive my order if I live in__? ✖ USA 5-10 business days New York, Chicago, New Jersey and California 5-8 business days Rest of the USA 6-9 business days Overseas Territories and Puerto Rico 10 business days or more ✖ Canada 6-10 business days Canada might be delayed due to the poor services offered by the countries. ✖ Mexico 20 business days or more ✖ Australia and New Zealand 5-7 business days ✖ Europe 5-12 business days UK 5-6 Business days Russia 10 business days Rest of the Europe Countries 7-12 business days ✖ Japan, South Korea and Hong Kong 2 business days ✖ Malaysia, Singapore 5-7 business days How to track the status of my order? Please check out EMS website http://www.ems.com.cn/english.html or your local Post official site such as USPS, Canada Post, Australia Post... with the tracking number we send you for the status. All shoes are in double-boxed to keep the shoes and original shoe box complete. PLEASE NOTE EMS Epacket MAY BE DELAYED DURING THE CHRISTMAS PERIOD (Nov. 25th- Dec. 31th) IF YOU ARE IN A RUSH, WE HIGHLY RECOMMENDED DHL or EMS AS YOUR COURIER. 2.EMS Express All orders upgrade to EMS Express shipping for $18. Usually 5-7 business days for delivery. 3.Standard DHL Express All orders upgrade to DHL Express shipping for $12- $25. Usually 5 business days for delivery. 4. UPS and TNT we can also ship with UPS or TNT. Contact us if you need a UPS or TNT delivery, we'll get back to you with the best delivery quotation for your destination. 5. Please allow 2 business days for processing cause we need to ship your order to the International shipping company which is located in Beijing before overseas delivery. Custom Fee: We will declare lower price or mark your order as a gift to help you avoid the custom fee.

• AUTHENTIC?

  100% AUTHENTIC otherwise DOUBLE your money back.

• I cannot find the answer to my questions.

  Don't you find the answer you need in the Faq? Shoot us an email!