Store FAQ

• Do you accept orders placed outside of the US?

  We sure do! Ship to international

• How long will it take to receive my order?

  Due to the lost post issue, all the posts will be shipped by priority plus with tracking number, and the post fee will be increased. Updated 2/2015 There are two different types of shipping, ELLANGEL JEWELRY & ELLANGEL CLOTHING. For ELLANGEL JEWELRY: ✉SWITZERLAND Shipping charge will be calculated at checkout 1-2 days depending on location All goods are packaged with tons of love;) ✈INTERNATIONAL Shipping charge will be calculated at checkout 2-7 days depending on location All goods are packaged with tons of love;) For ELLANGEL CLOTHING: Due to an overwhelming sales processing time may take 7-10 days mostly sooner! Once shipped most domestic orders take anywhere from 3 to 7 business days to arrive depending on the efficiency of your local postal service. For any Out of Stock item, We will contact you within 72 hours mostly sooner. Additional services: (Optional) PRIORITY Plus includes the electronic "Track & Trace service". This enables you to see the current status of your mail on your computer screen at any time, so you can stay abreast of its progress. PRIORITY Plus mail items are given an even higher level of priority than PRIORITY mail items. Please note that PRIORITY Plus is not available in all countries. Highly recommend if your orders are of high value♥ ** Customer may take the risk of the lose item issue by send without tracking number! ** #Angel Love Set's orders are shipped with PRIORITY Plus, No need to pay extra fee for that#

• What is the payment methods？

  PAYPAL Only PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at Vnistar.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). Advantages of using PayPal: Payment is traceable. You can trace the status of your payment using your PayPal account. Payment does not require you to use your credit card online (you can transfer directly from your bank account). PayPal will protect your personal details if you choose to pay by credit card.

• If my ordered items are out of stock, what can I do?

  If your ordered items are out of stock, you will receive a notification e-mail. You will then have the choice among two options: -Full refund -Change to other items

• Will I be charged import/custom fees?

  Once item is shipped I am not liable nor responsible for any additional fee's. Please contact your local office if in doubt.