Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of the local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What are the store's Terms & Conditions?

  TERMS OF USE: Welcome to the Trendi Boutique website. Before using any of the information contained within this site please carefully read the following Terms of Use. The date of the most recent update in our Terms of Use can be found at the bottom of this document. We may update or change our Terms of Use from time to time, so please reference the posted date and check for revisions accordingly. Please do not use the Trendi Boutique website in the case that you do not agree with the terms stated here. Trendi Boutique reserves the right to accept or decline an order, or any portion of an order, at any time, even if you have received an order confirmation receipt. In an effort to prevent reselling or distributing without our specific permission, we reserve the right to limit the quantity of items purchased at our discretion. We will make every effort to keep our listed prices accurate and up to date but in the event an incorrect price is listed, we shall have the right to refuse or cancel orders for such items, even in the case that a credit card has been charged and/or a confirmation of the order has been made. In the event that a credit card has been charged and then we cancel an order, we will expeditiously credit the amount of the incorrect price back to your credit card. Users of our website may electronically copy or print hard copy of portions of our website only in preparation for placing an order through our website or as a shopping resource for making an order with Trendi Boutique. Any other use, such as reproduction, transmission, distribution, modification, replication, or display of the content of our website is prohibited. Reusing any information contained within our website, especially in contexts that are profitable for a party outside of Trendi Boutique, without explicit permission is prohibited. All designs, logos, graphics, video content, text, and images on our website are owned, controlled by or licensed to Trendi Boutique and are protected by Canadian copyright laws. Service marks, logos, trade names, and trademarks contained within our website are property of Trendi Boutique or are used here by permission of owners that have granted Trendi Boutique the right to use their intellectual property. Materials referenced or advertised, as well as information, products or services offered for sale on our website, including but not limited to, text, images, graphics, and hyperlinks, are presented “as is” without warranty. Trendi Boutique does not accept responsibility for typographical errors and reserves the right to alter availability and price information of items on our website at any time without notice. Trendi Boutique, affiliates, and suppliers do not warrant that the information accessed through our website is accurate, complete or up to date. All warranties and representations, implied or expressed, relating to materials, information, products, and services described within our website, especially but not limited to freedom from computer virus, are disclaimed. Trendi Boutique shall not be held liable for any special, incidental, consequential, punitive, or exemplary damages related to the use of or inability to use information, products, services, or materials presented on our website, even in the case that Trendi Boutique has been notified of the possibility of such damages related to the use or inability to use information, products, services or materials represented on our website. PRIVACY POLICY: Any personal information collected on this site will not be shared with any party outside of Trendi Boutique. We will only use your information to correspond with you regarding orders, or to notify you of our events and promotions. If at any time you wish to be removed from our email list, please notify us by emailing [email protected] with “unsubscribe” in the subject line. To stop receiving physical mailings, please call (613) 222-8910 or email [email protected] with “stop mailings” in the subject line and your address in the body. SHIPPING AND INSURANCE: Orders for in-stock items will ship within 72 hours of placing an order. We ship using an insured shipping service. Many items featured for sale on our website are made by order, in which case, production time ranges from four to six weeks. In either case, you will be notified promptly of your order’s estimated delivery time. RETURN POLICY: Merchandise in original condition in original packaging may be returned for a refund (the cost of merchandise minus the shipping and a 10% handling fee) within 5 business days. Within 15 days, merchandise in original condition with original packaging may be returned for an exchange or store credit. Custom orders may not be returned. These terms and conditions and your use of the Trendi Boutique website will be governed by and construed in accordance with the laws of the province of Ontario, applicable to agreements made and to be entirely performed within the province of Ontario, without resort to its conflict of law provisions. You agree that any dispute related to this agreement shall be resolved only by the provincial and federal courts located in Ottawa, Ontario. You unconditionally consent and submit to the exclusive jurisdiction of these courts over any action, suit, or proceeding arising out of your use of our website, any purchase from our website, or these terms and conditions. In the event that any portion of this agreement is found to be unenforceable or invalid, that portion will be severable, and all other provisions will remain in full effect.