Store FAQ
-
Do you accept orders placed outside of the US?
We sure do!
-
How long will it take to receive my order?
Rush order: Within 10 days
Normal time: Within 20 days (From May to Dec)
Around 25 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
-
Cancellation Policy
1, unpaid order: could be cancelled within 2-3 days.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can't return the payment to you.
-
Shipping Policy
Shiping by Fedex, DHL, UPS and so on.
Delivery time is within 25-30 days normal order, 15-20 days for rush order..
We paid the insurance.
-
International taxes
Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay
taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.
Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping
cost has been paid by us already.
Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause
us extra taxes again if goods returned.