Store FAQ

• Do you accept orders placed outside of the US?

  We sure do! We ship worldwide.

• How long will it take to receive my order?

  We work hard to ship items SAME DAY when orders are placed by 3:00 p.m. CST. However, please allow 2-3 business days for processing orders, depending on the number of orders that have been placed during the time of your order. Orders are processed in the order that they were placed. Once orders are processed, you should allow up to 10 business days to receive your orders, even though most orders are received within 2 business days of them being shipped. International shipping delivery times may vary between 2 and 12 weeks. Preorder Items: For items listed as a "Preorder" item, allow 2-6 weeks in addition to the time for processing and shipping. ***Items that are shipped from the designer (uniquely designed items) and Waistcinchers may take an additional 2-3 weeks (business days) for you to receive because they are considered custom orders.

• When will you restock items?

  It depends on the availability from our supplier. However, we do keep a close watch on the availability of our items here on our website to do our best in keeping items in stock, especially our best selling items. If you are interested in an item that is completely out of stock or your size is not available, please feel free to contact us to request it to be restocked. We try our very best to please our customers.

• How do I pay for my order, and is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.

• What is Storenvy?

  This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.

• What if something is wrong with my order?

  If you have a problem with an order from this store, such as a defected item, please contact the store directly, either through the Contact page or through your Storenvy account settings page. We will provide you with a reference # to include with the return of the item. Defected items will be replaced with the SAME item. However, if the item is no longer in stock, you may choose another item of the same value, a store credit, or a refund. The customer is responsible for return shipping charges. ***Please note that we take pride in our business and having the opportunity to serve you. Therefore, every item is thoroughly examined for damages before being shipped.

• How do I know if I am choosing the correct size?

  Please note that sizes may sometimes vary, depending on the brand. Small: 1/2-3/4 (dress size) Bust: 32-34 Waist: 24-26 Hips: 33-35 Medium: 5/6-7/8 (dress size) Bust: 34-36 Waist: 26-28 Hips: 37-39 Large: 9/10-11/12 (dress size) Bust: 33-38 Waist: 28-30 Hips: 37-39 Plus size items are true to size. **Please note that some items do not come in plus sizes.

• How long does it take to receive a response after contacting you?

  Please allow 72 hours (3 business days) for your questions/concerns to be addressed, even though they are usually addressed much sooner.