Store FAQ
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Do you accept orders placed outside of the US?
We ship worldwide!
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How long will it take to ship out my order?
It usually takes 1-3 business days. We will ship out your order as fast as we could.
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How long will it take to receive my order?
It may takes 1-2 weeks for delivery via Chunghwa POST air registered parcel.
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What should I do if...
1. I have not received any ship out notification e-mail within a week :
Please contact us to check whether we have received your order. We found that Storenvy's system would not display the orders correctly if we receive many of them in a short time.
2. I was notified that my order has been shipped but I don't receive it between 2-3 weeks :
Please contact us for the tracing code if you don't have it, and ask a local post office for further information.