Store FAQ
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Do you accept orders placed outside of the US?
Yes!
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How long will it take to receive my order?
We ship all items by USPS, EMS, TNT, UPS or FedEx to customers all over the world. Note: USPS, EMS, TNT, UPS or FedEx does't deliver on weekends or National holidays.
Usually it will take 7-20 days for free shipping countries!(Ship by USPS and EMS)
Product that contains Electricity needs 20 days for shipping!
For other charged shipping fee countries, it will take 7-10 days.(Ship by UPS, FedEx, TNT)
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What methods of payment do you accept?
We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 working days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, you can contact us for further information).
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When is personal tax id or PAN needed for shipping?
Mexico customers need personal tax id; India needs PAN(Permanent account number).
We would ask for necessary information for other countries.
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There is no my device size in your product page, can you help me?
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If I need fast shipping, can you help me?
Please contact us via email (
[email protected])! We would ship it by UPS, FedEx, TNT in 10 days.