Store FAQ

• The Artist of PastelBunBun

  Anna Stoll is the artist and designer who illustrates the majority of the art at PastelBunBun. She also crafts and assembles all the handmade jewelry and accessories. While attending school she has studied several art forms such as: digital, ceramics, jewelry, and photography for about a decade. Her illustrations are available for commission for anyone in her store and are used in various products in the shop such as t-shirts, printed acrylic charms, button badges and many other items. She is now fully devoted to her brand and enjoys designing cute goodies for everyone, her dream is to have a storefront for PastelBunBun, and possibly sell in major department stores all over the world!

• Do you accept orders placed outside of the US?

  We sure do!

• How Is My Order Shipped?

  Orders are shipped USPS; from our local post office with tracking and delivery confirmation for USA, Canada, and International. Once the item is shipped you will get a email with a tracking number for USA, Canada, and International customers. All International customers need to provide a real name, email address and phone number so we can fill out the customs form. You are reliable for any customs fees due. Free shipping is not available for international orders. Tracking number is provided. Any custom fees must be paid by you the customers. Orders returned to us due to unclaimed package or fees not paid will be charged a 30% restocking fee. We ONLY ship to the address you have on file with your PayPal account. Please double check the address to assure the address is correct. Orders returned due to insufficient or wrong address will be refunded minus 20% for restocking.

• How long will it take to receive my order?

  For United States shipments please allow 1-2 weeks (or less) for shipment to arrive. For International shipments please allow 2-3 weeks for the shipment to arrive to you. Depending on your countrys customs, shipments can sometimes take longer; up to 4-12 weeks. Once the item is shipped you will get a email with a tracking number for USA, Canada, and International Customers. As our standard mail we use the cheapest method of shipping USPS first class mail. If you would feel more comfortable with a upgraded mailing service please choose the different options that are offered when checking out for your mailing service. We offer first class mail, and priority mail. Scheduled Delivery Day of a package - United States: First class mail (1-2 weeks; or less) Priority mail (2-3 business days) Scheduled Delivery Day of a package - International: First Class mail (2-3 weeks; can take longer up to 4-12 weeks) Priority Mail (6-10 business days)

• Care instructions for jewelry and accessories

  ☆ It is ok for the jewelry pendant / charm to get wet. If you want to clean the pendant / charm please use room temperature water or cold water. With our resin pieces it tends to get soft under hot water, so cooler temperatures is best. ☆ make sure when cleaning your jewelry do not get the metal parts wet. For example do not get the metal ring base wet. After time the metal will rust. So we suggest not getting any metal items wet. ☆ How to store your jewelry. It is best to put away in a jewelry box or in a non open air flowing room. If item is left hanging near the window it will rust by time. So we suggest taking good care of your jewelry by storing it away in a bag or jewelry box. These care instructions are for all our necklaces, rings, earrings, bracelets and accessories with metal parts.

• Resin jewelry and accessories

  All resin jewelry and accessories are handmade by me. I pour and mix the resin and hardener to create the piece of jewelry. Most of the molds to create my jewelry and accessories are store bought or ordered from the internet.

• How durable / strong is your jewelry?

  We have 2 types of jewelry. ☆ 1. Resin Jewelry - Our resin jewelry is very durable. Very hard as plastic. If you accidentally drop the resin jewelry on the floor it will not break. We use resin jewelry all the time because its very pretty but also a super strong product. ☆ 2. Printed Acrylic Charm Jewelry - Printed acrylic charms are made using a shrinking plastic hand drawn, printed, cut, and shrunk by Anna Stoll; PastelBunBun's artist and designer.

• I received a package from RedBubble?

  Some items may arrive separately because they are being shipped from my RedBubble shop and not directly from me! You will still receive all your items, just in separate packages and/or envelopes.