Store FAQ

• Are you open during the COVID-19 pandemic and will I experience any delays with my order?

  As a small business based out of a home-office, we are currently able to safely work and fulfill orders during the pandemic. While we have not been able to get as much new stock made as usual, we continue to add any new originals and products as they become available. Currently, we have not found there to be a significant delay with shipping within the United States or Internationally. All shipping is completed using third-parties, such as the USPS, so delays may occur which are out of our control. We are continuing to do everything we can to provide quick and professional handling of all orders but may not be able to absolutely guarantee delivery dates. Thanks so much for your support, we will get through this together!

• Why is shipping so expensive to Australia and New Zealand?

  Unfortunately, due to the COVID-19 pandemic, International Mail Service has been suspended for specific countries. This means that we currently are either severely limited or completely unable to deliver to certain countries located outside of the United States. This means that if you live in Australia or New Zealand that the starting price for any shipment is $40 USD as that is legitimately the cheapest option available currently. We will be keeping a very close watch on this and will update our prices and policies as soon as the situation changes. We genuinely appreciate your understanding!

• Do you accept orders placed outside of the US?

  We accept orders from all across the globe. Please note that orders outside the US will have higher shipping costs and longer transit times. We do our best to keep these costs as low as possible, but the initial cost of shipping an item internationally can seem high. Feel safe knowing that your order comes with professional packaging and basic tracking regardless of the destination. We have very limited control over your package once it leaves our office and we have almost no control over your package once it leaves the country so please understand and accept these limitations when placing your international order. Unfortunately, we cannot guarantee delivery timeframes for international orders. Please contact us for more information. Thanks!

• How long will it take to receive my order?

  We ship our orders out directly from our studio as quickly as possible. This results in very short handling times typically shorter than two business days for non-preorder items to be shipped. Should your order contain a preorder, we will wait to ship the full order together as one package as soon as the preorder product becomes available. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the distance to your location and the efficiency of your local postal office. International shipping delivery times may vary between 2 and 12 weeks. Tracking is included with all orders and can be found in the confirmation email sent after ordering; however, the information contained with international tracking has been reduced by certain carriers. We apologize for the long amount of time that it may take to receive orders placed outside of the United States. That time is fully determined by the efficiency of your end carrier. For an additional charge, we can provide expedited shipping services if contacted before ordering.

• Do you take commissions?

  Yes! Katy's schedule fluctuates depending on current projects and upcoming events but we are almost always available to take submissions to some extent. Our commissioning process starts with filling out a simple form found here: https://signup.katylipscomb.com

• Are the images printed with the watermark shown in the Product photos?

  No. All of our images are printed without watermarks and free of signatures. We only include watermarks in order to better protect the high-quality images that we produce.

• Can you sign a print?

  Yes! Just be sure to state so in the notes section. If you would specifically not like a print to be signed, please note that as well.

• I want something that is not located in your shop.

  Please feel free to send us a support request! More than likely, we can figure out how to get you exactly what you're looking for.

• When I buy an original, do I also get the rights to the image?

  In simple terms, no. The purchase of one of our original works of art allows you to own that physical illustration for your personal display and collection; however, it does not allow you to use the image in a commercial manner or enable you to sell the rights for that image. In official terms: the purchase of an original is solely the payment by a customer to receive ownership of the physical original. Purchase of an original illustration does not constitute a sale, transfer, or assignment of rights. Should a client wish to use any of the images offered by Katy Lipscomb LLC for any non-personal purpose, those rights would need to be requested and purchased from Katy Lipscomb LLC.

• What payment methods do you accept?

  Currently, we accept debit cards, credit cards, PayPal, or AfterPay. When you are ready to checkout, go to your cart and make sure to select which payment method you would like to use before you proceed.

• What is the "Handling Fee" and why am I being charged this?

  Unfortunately, we have no control over the Handling Fee's cost or application to your order. This amount is charged directly from the store and payment providers and we cannot modify, negate, or work around this charge. The Handling Fee will appear in your total order amount before submitting your order and is usually around $2 per order. This goes directly to Storenvy, PayPal, or Stripe. Thanks for your understanding!

• Why is my coupon or discount code not working?

  Unfortunately, Storenvy only allows for one discount or coupon code per order. If your coupon doesn't seem to be working, please check to ensure that no other discount has been applied. If you need any assistance, feel free to reach out so we can do our best to help. Thanks!