Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most orders take anywhere from 2-3 weeks to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 3-4 weeks. Express shipping via DHL, FedEx and UPS, depending on destination will take 3-10 days for delivery.

• WILL MY GOWN/DRESS NEED ALTERATIONS?

  This is, unfortunately, a hard YES- There is not really any bridal shop out there that will tell you NO. Every bride needs nips & tucks! Even though most brides submit their custom measurements, we all know it's very easy to put on a few extra pounds or even lose a few pounds due to all the stress and worrying that comes with planning and preparing for your special day. So, please do not be surprised when you get your gown/dress and alterations are needed. This is why we can't stress it enough to order your gown 6-8 months in advance to allow for enough time for your seamstress/tailor to make the necessary alterations. Please also keep in mind that a stress free timeline for alterations would be at least 2-3 months.

• Do you offer expedited shipping?

  YES, we do offer expedited shipping via DHL, UPS and FedEx. These fees are an additional charge not included with our free shipping option.

• Does WenLee Bridal accept returns?

  WenLee Bridal does not accept returns due to the nature of items BUT we WILL fix the problem IF it is a defective, damaged or an incorrect item. We'll do our best to replace defective, damaged or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price.

• Do you offer free shipping?

  Yes! WenLee Bridal offers FREE SHIPPING on everything, always! *Restrictions apply. FREE Shipping guarantee does not apply to some countries and or regions and you will be responsible for any shipping charges beyond WenLee Bridal's FREE Shipping Guarantee.