Store FAQ

• Do you accept orders placed outside of the US?

  We Ship Worldwide! 🌍✈️ While we strive to deliver globally, certain legal restrictions or carrier limitations may apply. Currently, we are unable to ship to the following regions: Crimea, Luhansk, and Donetsk regions in Ukraine Russia Belarus The Gaza Strip region in Palestine Ecuador Cuba Iran Syria North Korea Please Note: Due to the ongoing conflict in Ukraine, shipments to Ukraine are currently limited to products fulfilled from our Latvian facilities. Restricted destinations may change based on global events. Thank you for your understanding! ❤️

• How long will it take to receive my order?

  Delivery Times 🚚⏳ Domestic Orders: Typically arrive in 2–10 business days, depending on your local postal service. International Orders: Delivery may take 2–12 weeks, depending on destination and customs processing. We appreciate your patience and understanding as we work to get your order to you as quickly as possible! 🌟

• Can I Make Changes to My Order?

  Yes, you can modify your order—but only before it’s shipped! 🚚 If you need to make any changes, please contact us as soon as possible. We’re here to help! 💬

• How do you help strays?

  Your Purchase Helps Strays in Need! 🐾❤️ We care for stray animals, provide high-quality food and support spay/neuter programs to create a better future for them. Our goal? To sell enough so we can: 🏥 Fund more spay/neuter surgeries for strays 🥩 Provide nutritious food to shelters 🐶 Improve the lives of even more animals in need Together, we can make a lasting impact—one purchase at a time. Thank you for supporting our mission! 🌟

• Can I donate directly to your cause?

  Want to Help Strays Directly? 🐾❤️ Yes, you can donate to support our mission! Every contribution helps us provide food and medical care for stray animals in need. 👉 Donate here: PayPal https://www.paypal.com/paypalme/fennekfuchs or https://buy.stripe.com/aEU4hGbv98jX31C288 Your generosity makes a world of difference. Thank you for being a hero for strays! 🌟

• Have a Special Request? 🎨✨

  I love bringing ideas to life! If you have a wish or idea, let me know—I’ll see if I can create it as a new product. Your vision + my art = something truly unique! 💫 Feel free to reach out and share your ideas. Let’s create something amazing together! 🖌️