Store FAQ
-
Do you accept orders placed outside of the US?
Orders are shipped out of Canada, and go to anywhere around the world that allows you to receive shipments from Canada.
You can double-check the guidelines here: https://www.canadapost-postescanada.ca/cpc/en/support/personal/international-destinations-listing.page
-
How long will it take to receive my order?
Orders can take up to 4 months to arrive depending on stock and your destination country (see estimates below); any known delays will be communicated. Please note that preorders can take up to 6 months!
Rough (VERY PADDED) estimates:
Within Canada - 1-2 weeks
USA - 2-3 weeks
Europe & South America - 2-3 months
Rest of North America - 2-3 months
Rest of World - 3-4 months
-
Do you accept refunds/exchanges?
Not officially through the Storenvy storefront, but please email me if an order does not arrive, arrives damaged, etc. & we'll work something out. :)