Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once you placed the order it will takes 1-3days to process the order. Most orders arrive within 7 to 14 days. Some can takes up to 20 business days, but still depending on the efficiency of your local postal service. ? We apologise for any inconvenience caused.? We'll provide a tracking number for you once item shipped. :) For any questions or concerns please contact our customer service [email protected] We thank you for your patience :) ?

• What are your Purchase Terms and Conditions?

  Purchase Terms and Conditions 1. All orders are subject to availability. 2. All orders will be processed on a "first-come, first-served" basis. 3. All Sales are Final. 4. Any inquiries regarding orders received, must be made within 48 hours of delivery and must be resolved within that time frame. Any inquiries received after 48 hours of delivery will be refused. Buyers must respond promptly; replies not falling under the 48 hour window will be refused.

• Contact Information

  For questions and inquiries, please email us at: [email protected]

• How do I care for jewelry pieces?

  allentian_jewelry Jewelry is carefully handmade made with genuine crystals, leather, precious stones and the finest materials available. Any color variation or slight deficiencies are due to the handmade nature of our pieces. It is easy to care for your pieces and keep them with their orginal sparking color and shining brilliantly. Just follow the following steps... Do not wet the pieces. Always remove your pieces when washing hands, swimming, showering, etc. Moisture dulls the orginal color and causes crystals and stones to become loose. Avoid spraying hairsprays, perfumes, or applying lotion, cleansers, or any other body products on or near the jewelry to prevent tarnish and dulling. After wear, clean your jewelry with a polishing cloth and put away. To prevent tarnish, it is wise to seal them in a plastic ziplock bag when you store them (make sure to remove as much air as possible when sealing the bag), exposure to air (and the chemicals within it) is what tarnishes any jewelry, including real genuine gold and sterling silver.