Store FAQ

• Do you accept orders placed outside of the US?

  Certainly! Please keep in mind that there is no "economy" shipping option for packages weighing more than 4lbs (1.8kgs)-- we charge you only at our cost for shipments.

• How long will it take to receive my order?

  Once shipped, most domestic orders take anywhere from 2 to 10 business days to reach their destination, depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• How will you ship my artwork?

  Within the USA, Red Dragonfly ships most smaller items via USPS Priority Mail. Some jewelry, very small prints, decorative items, art cards, photographs and such MAY be shipped via first class parcel to save on postage. Larger framed prints and original paintings will most likely be shipped via FedEx ground, unless another method is more economical. Oversized paintings will be crated and shipped via freight line. Shipments to destinations outside the USA will be sent via USPS first class parcel for shipments under 4lbs (1.8kg) and Priority Mail/FedEx for all others.

• Can you pack art safely for shipment?

  Yes. We have 30+ years experience in shipping works of art, including 15 years shipping blown glass.

• I saw something in your gallery, but it's not in your online store? Can I still buy it online?

  Yes, if you can give us a pretty good description and -- better yet-- also remember the artist's name, we can create a listing of the item for you in the online store, usually within a few hours.