Store FAQ

• What's this store's cancellation policy

  Cancellation Policy: We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details. - Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund. - Item cancellation requests received within 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price. - Item cancellation requests received more than 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. - Once your order has been shipped, it can no longer be cancelled. If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.

• Do you accept orders placed outside of the US?

  We'd be happy to accept it

• How long will it take to receive my order?

  It usually takes 30 working days from receiving an order to completing delivery，After the clothes are shipped, we will provide the waybill number for buyers to inquire. For the specific time, please refer to the standards of each express company.

• Will the dress looks exactly as shown on the pictures?

  Please note that our clothes are all handmade, and it is impossible to be 100% identical with the items in the photos. As with hand painting, it is impossible to draw the same image twice exactly the same. Each list is designed to make your project about 90% like the project in the photos we provide. If you have any specific requirements, you must notify us prior to production to avoid any possible change costs. Please don't place the order if you mind

• Return Policy (Full policy, list of returnable and non-returnable items)

  All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back! For custom, petite, plus size order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future. For standard size dress in picture color only, we accept return. You need to pay the return shipping fee. Since the return shipping would be too expensive, we highly suggest you choose size carefully. Please double check our size chart and order the correct size. For accessories, we do not accept return. Please note accessories are final sale. We will accept returns if there are quality problems, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell it again even they are returned. Please carefully follow our guide: 1. Contact us within 3 days after you receive the items. 2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. 3. Item must be returned in 7-15 days upon delivery date. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. 4. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.