Store FAQ

• Do you accept orders placed outside of the US?

  Currently, we offer shipping across the U.S. only. Shipping charges for your order will be calculated and displayed at the product page. The shipping charges include handling, packaging and shipping costs.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• DOMESTIC SHIPPING RATES AND ESTIMATES

  Shipping charges for your order will be calculated and displayed on the product page. Shipping options = USPS Estimated delivery time = 1 to 3 business days Price depends on: order size quantity of products destination point and is calculated individually

• HOW DO I CHECK THE STATUS OF MY ORDER?

  When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

• How do refunds, returns, and exchanges work on Dealspry ?

  In case your customer reports a damaged or incorrect product, your customer is required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued. If the product packaging is damaged but the product itself is intact, your customer must submit a claim to the shipping carrier directly. Missing order: In case a package is delivered (based on tracking number update) but your customer claims that they did not receive the item, your customer must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame. If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

• How do I request a refund, return, or exchange?

  Handling returns is an essential part of running a business. Dealspry is here to help! We have put together the following steps to make this process easier: In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at [email protected] and include the evidence if required. After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 14460 Myford Rd, Irvine, CA 92606, USA. Your customer must return the product and provide a tracking number. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file. In order for Dealspry to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.

• CONTACT US

  If you have any further questions, please don’t hesitate to contact us at [email protected].