Store FAQ

• Do you accept orders placed outside of the US?

  Yes, but only on Ebay as Ebay has this great international shipping program. I mail your order to their hub, and they ship it to you. This allows me to offer international shipping as I'm a one woman show. Please DM me and I can set up a listing on Ebay. Due to Ebay's fees being higher, the cost of the item(s) will be 15% more than what is listed on my Storenvy. Shipping is automatically calculated by Ebay and they can ship things more cost effectively than a casual seller like myself. I've seen affordable rates for my international buyers so far.

• Do you do combined shipping?

  Yes! Shipping total however is based on weight and size. So, say you have one heavy item and one light...I'll charge the heavy item shipping cost and a tad more for the additional item. I do refund shipping overcharges greater than $2.

• How long will it take to receive my order?

  Your order will ship out in 1-3 business days, or up to 10 days if a custom order. I always ship USPS and the individual estimations can be found on their website.

• Who makes these goods? Where do they come from?

  All handmade goods are made by yours truly and all other goods were previously owned by me, paid with my own hard-earned cash.

• Please elaborate more on your no returns or exchanges policies.

  My overall policy is, if I fubbed up, I will make it right regardless of my store policies. I do try my best to be 100 percent transparent and accurate in my listings but I am only human. I do not however have control over shipping, if your item gets damaged or stolen. You would need to contact USPS as all packages now come with $100 in insurance apparently which is great. Clothing items where sizing may be an issue are eligible for returns. I only refund the cost of the item. I'm sure you can understand why. You may choose whatever shipping method you want to, to ship back the clothing. I will inspect it and ensure it is free of smoke, perfume smells, and in the same condition as posted on my listing so I can resell it. I do not offer refunds or exchanges on any other items as most of what I sell are either handmade home goods, or manga & anime collectibles. I'm very niche in what I sell and typically my customers have dug deep on the internet to find me. I have yet to have anyone be disappointed in the quality of the items I sell, or my packing skills.

• Can you tell me more about your candles & potpourri?

  we artfully join nature, celestial, pagan, Wiccan & macabre themes with a touch of the occult to handcraft eco-friendly & ethical 100% beeswax candles & diffusing items. Each item is artisan-made & crafted to be reborn as decor while providing a full-sensory experience for mind, body, & soul from cradle-to-grave. Become enraptured with our ever-evolving collection of unique dark aesthetic home goods that cater to those of a similar path & passionate love for autumntime, ever embracing the darker side of beauty. Join us and our loyalty program at: https://www.nocturnal-designs.com/ Earn points and save!

• I heard you have your own website, what is it?!

  My personal OG storefront for Storenvy is here: https://nocturnaldesigns.storenvy.com/ Because it's my own storefront I have no listing fees. 'Back in the day' Storenvy actually let you make your own website for free. Now they charge for that perk. However, because I'm an OG customer I get to keep my storefront for free. ^-^ So reap the benefits of 0 listing fees as I can list items 15% cheaper on my personal storefront! Join us at https://www.nocturnal-designs.com/ for our witchy goth home fragrance and beeswax sculptures.