Store FAQ

• Can you inform me when items are back in stock?

  Notifications for restocking will usually be posted on my social media pages i.e. Twitter @ClaudiaShortArt

• Do you accept orders placed outside of the US?

  Yes, this store is located in the UK but I do send to the US. Current orders from the EU may be cancelled due to packaging laws but I'm hoping to get that fixed soon.

• How long will it take to receive my order?

  Domestic Shipping (UK) usually delivered within 2-3 working days from dispatch, while International Shipping has a delivery aim of 5-7 working days depending on country.

• Why has my order been put on hold?

  If I have run out of materials or I'm waiting for an order of materials arrive e.g. Mounts, Packaging etc. I may have to put your order in the status 'On Hold'. You will be notified via email when this happens and when your order status will return back to it's original status before it is shipped.

• What Shipping do you use and will Tracking be included?

  Shipping prints within the UK will be posted as a Large Letter with Royal Mail Tracked 24 so a tracking number will be placed. Stickers are posted as a Letter with Standard UK First Class Shipping but tracking may not be an option.