Store FAQ

• Do you accept orders placed outside of the US?

  Currently, yes! I'm just getting started, so shipping fees and times outside the US are difficult for me to judge, but I want to make sure I offer it in the hopes that everything works out. Update (8/9/18) From what I've heard, customs fees may apply on arrival, in which case the customer will have to pick up the item in person. I don't know what those fees are per country, sadly, or I would list them more specifically, and I haven't found a way to include them in my shipping process here.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks. I tend to group shipments to go out on Wednesday, Friday, or Saturday most weeks currently, but make exceptions whenever possible to get items out faster!

• What if something goes out of stock while I have it in my cart?

  I tend to work in low quantities, so I'm sure this might happen. For most of what I do, just contact me and I'll see about making a fresh version of the item for you. Some items have to be retired because of mold deterioration for cast props, but depending on time factors, I can work around that, too. I'll do my best to meet any requests.

• What if an item is returned by the shipping service?

  This is a new problem for me, something that I've only seen hit international orders. For some reason, the box is not delivered to the recipient, sits in a facility somewhere for a few weeks, and then is returned to me. Unfortunately, I can't refund the shipping fee on these items. And, even worse, after a few weeks of not terribly gentle handling in those facilities, the item might come back broken. In these cases, I will refund part or all of the item cost, depending on the damage to the item while it was out of my care.