Dark blue high neck tulle lace long prom dress, evening dress

How long will it take to receive my order?

Delivery Time
Delivery Times = Tailoring Time + Shipping Time
For some styles with complicated structure, beading and hand work, it may take a few more days for processing.

Normal orders: 12 to 18 days or earlier (from May to December)
Around 20 to 25 days (From Jan to April), This is peak season and the production time will be lengthy.
Processing time varies by category.

Shipping Policy

Shipping Methods
For shipping, we mainly use DHL, UPS, USPS, FEDEX etc, that depends on the place you are in.

Delivery Time
Delivery Times = Tailoring Time + Shipping Time
For some styles with complicated structure, beading and hand work, it may take a few more days for processing.

Normal orders: 12 to 18 days or earlier (from May to December)
Around 20 to 25 days (From Jan to April), This is peak season and the production time will be lengthy.
Processing time varies by category.

Packing
Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag.

Shipping Fee
Our shipping fee rely on the total amount of your order and the country/region to which the dresses will be shipped.
After filling in the address on the checkout page, customers can view the exact freight charges.

Track You Package
Once your order has been shipped, you will be emailed a shipping confirmation including the tracking number for your package. Tracking information will be updated within 24 business hours of shipment.

Customs Duties
When the package arrives in the destination country, it will be subject to any customs duties or import taxes. These charges must be paid by the recipient of the package (it also applies to retail and wholesale clients). Unfortunately, due to the wide variation in customs policies and import taxes from different countries, we have no control over these costs or the ability to tell you what they are.

If you can’t find the answers to your questions from our page, please email to us [email protected], and we will reply to you in 24 hours.

Returns

When you will receive your dress, if something makes you unhappy, You must let me know about it in 7 DAYS after you receive your package and let’s talk and understand what is the issue.

********Return Guide*********
1. Contact us within 7 days after you receive the items.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4. Item must be returned in 7-15 days upon delivery date. Please provide us the tracking number as soon as possible when you send the dress.The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us to
get the return address. Any returns without our approval can not get any refunds or exchanges.
5. Please fold the dress inside out. The tracking number of the returned item must be provided together with the reference code issued.
6. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service.

Note: As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. This is not part of our return policy.

Color
If the color you receive is not the color you ordered, you are eligible for a full refund.
Color difference:
We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided, if you worried, you are always welcome to request the fabric sample.

Custom Order
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Nevertheless, we shall discuss with you methods that may be helpful.

Do you accept orders placed outside of the US?

We ship worldwide.