Store FAQ

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  ___________________________________________ U.S. DESTINATIONS/ CUSTOMERS ___________________________________________ Order Processing Time: 1-2 BUSINESS DAYS once your payment has been cleared/ received successfully. *Processing time after the receipt of your payment includes preparing your item for its shipment by packaging it with care and transporting it to the postal service. [ DELIVERY TIMES ] Shipping Method: USPS (United States Postal Service) - First Class Mail Estimated delivery time: 4-7 business days Shipping Method: USPS (United States Postal Service) - Priority Mail Estimated delivery time: 2-3 business days *For any shipping method, we will be able to provide you with a Delivery Confirmation/ Tracking number once your package has been shipped! :) ___________________________________________ INTERNATIONAL DESTINATIONS/ CUSTOMERS (All outside the U.S.) ___________________________________________ Order Processing Time: 1-2 BUSINESS DAYS once your payment has been cleared/ received successfully *Processing time after the receipt of your payment includes preparing your item for its shipment by packaging it and transporting it to the postal service. [ DELIVERY TIMES ] Shipping Method: USPS (United States Postal Service) - First Class Mail INT. Estimated delivery time: 10-20 business days *We will provide you with a proof of shipment via a Customs Declarations number once your package has been shipped! A Customs Declaration number offers limited amount of tracking information. ___________________________________________________________________________________________ Q: Are there any additional cost or taxes? A: Certain countries may charge additional custom"s fees and independent carrier charges. We do not have any control over these charges and cannot predict what they may be. Please understand that we will not be responsible for these costs / costs occurred by any third party and will not be able to reimburse you these costs. Q: How can I track my INTERNATIONAL order/package? A: First-Class Mail Int. and Priority Mail Int. offer a Customs Declaration number as a proof of shipment. A Customs Declaration number offers only limited amount of tracking for smaller packages. Limited tracking states the location of the package's departure from our local USPS postal office (U.S. - California) and then the location of the package's arrival destination (your country). *Important: All delivery depends on the efficiency of your local postal service.

• Packages that are returned to us due to the customer's default

  Packages that are returned to us due to the customer's default (i.e. package unclaimed by customer/ incorrect shipping address provided): It is the customer's responsibility to pay for shipping cost of re-shipping the package or the customer is eligible of a refund, less any order transaction fees and the original shipping cost.