Official Raptor Trainer Design For Dinosaur Trainers

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

All items are produced and shipped from our facility within 2 to 6 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us if your order hasn’t arrived within the expected lead time.

Shipping times:

United States:
+Standard (7 – 15 Business Days)
International:
+ Standard (15 – 35 Business Days)
Don’t hesitate to email us if you have any questions regarding your shipment!

Shipping multiple orders

Multiple orders placed on the same day cannot be combined.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Address changes

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Customs charges and delays

Some countries may require import tax, duties and customs fees for the imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which is out of our control. For more information, please contact your local Customs office.

How much does it cost to ship to my country?

Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy it now” and entering in your address before completing the checkout process.

I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I chose the wrong size, color, address by mistake, can you fix this?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

What do I do if I received the wrong product or my product is defective?

If this happens, we are truly sorry. Please email us and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

What is your return policy?

"Defects and Quality Issues
If you find any defects or quality issues with your product, please bring our attention to it immediately after receiving your package. You may send us an email with an attached picture of the product and its packaging.

If the issue satisfies our acceptability of quality conditions, we will replace your order. Please bear in mind that print-on-demand products like customized may take the same amount of time as the original order to be reshiped.

Acceptability of Quality Conditions for Replacement
If you find any defects with your products as below, please bring our attention to it within 7 days since you received the product by contacting for us.
Then, please fulfil one of the following conditions:

Design Error
Wrong design on the product compared to the design request made by the customer.

Bad Quality Design
Blurred image, botched design, or incomprehensible print on the product.

Overdue
The shipment does not reach you within the promised timeframe.

Damaged Product
Product damaged on arrival – be it during the shipment, before, or while making the delivery.

IMPORTANT NOTE

Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a SIZE CHART|

All return shipments coming to our US factory cost us an additional $10 per shipment, irrespective of whether it’s because of wrong shipping address or customer rejection on delivery."

What is your exchange policy?

"So as to exchange a product please contact for us and that we will process the exchange a 20$ restocking fee may apply

What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact for us.

What do I do if I received the wrong product or my product is defective?
If this happens, we are truly sorry. Please email us and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!"