Arrow Design Native American Montana West Boots - CFE

Do you accept orders placed outside of the US?

Currently, we only ship within USA. We plan to expand at a later date.

How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service.

HAS MY ORDER BEEN SHIPPED?

You will receive your order status notification once your package is shipped.

If you do not receive order status notification, our email might be accidentally directed to your SPAM list. Please check your SPAM folder.

Alternatively, you may log in to "My Account" to view your order status, the tracking number, and the history of your previous orders.

STORE POLICIES

AUTHORIZED DEALER:

Question: Are you an Authorized Dealer of Montana West Products?

Answer: Yes. We are approved by Montana West. By buying from an Authorized supplier, you can be sure you will receive genuine authentic Montana West products.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept credit cards such as Visa, Master Card and Discover.
We do NOT accept COD orders.

DO YOU SHIP OUTSIDE THE U.S.?
Currently, we only ship within USA. We plan to expand at a later date.

HAS MY ORDER BEEN SHIPPED?
You will receive your order status notification once your package is shipped. If you do not receive order status notification, our email might be accidentally directed to your SPAM list. Please check your SPAM folder. If you accidentally include either one of our emails in your SPAM list, you will not be able to view any email from us. Alternatively, you may log in to "My Account" to view your order status, the tracking number, and the history of your previous orders.

WHAT IF I WANT TO CANCEL MY ORDER?
You may cancel your order as long as we haven't shipped your package. Please call us at 813-994-8293 if you need to cancel your order. In order to maintain consistent customer service and timely delivery, we cannot delete submitted orders from our system. To prevent mistakes on your order, we advise you to thoroughly review your order prior to submission. If your package has already shipped, we might be able to contact our carrier to re-route the package back to us but customer will be liable for all shipping costs, and the possible restocking fee which will be deducted from the original form of payment. If any package is refused upon delivery attempt, the customer is still liable for all shipping costs and the restocking fee.

ARE ALL THE ITEMS I ORDERED IN STOCK?
If the product is displayed online then it is in stock during that particular time. However, due to the high volume of order at certain times, some items may already be out of stock by the time an order is actually pulled. We will immediately refund you.. There will not be any back orders on sold out items.

SHIPPING:
We are not responsible for the loss originated from incorrect or incomplete shipping address. Therefore, please double check your address before you submit your order. Address correction fee (FROM $10 TO $18) will apply if we need to contact USPS/Fedex to re-route the package.

Please inspect the contents of your package immediately right after you receive your package.

Montana West Bag is not responsible for any delay in shipment due to unforeseen weather condition. Please contact shipping company (previously provided) directly with your tracking number for details.

SHIPMENT REFUSAL: Shipment Refusal: If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged 20% restocking fee for refused orders in addition to one-way freight charge. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

ARE ALL THE ITEMS IN STOCK?

If the product is displayed online then it is in stock during that particular time. However, due to the high volume of order at certain times, some items may already be out of stock by the time an order is actually pulled, in that instance, you will of course be immediately refunded.

We do not back order out of stock items.