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Do you accept orders placed outside of the US?

Yes, with some exceptions. Due to new regulations on importing goods, as of January 1, 2020 I am no longer shipping to the UK. I am sorry for any inconvenience. Any orders from the UK placed after this date will be refunded.

As of July 1, 2021, orders placed within in EU may be subject to new taxes and tariffs at the border, or may be canceled and refunded.

For everywhere else, it is the buyer's responsibility to pay for any taxes or tariffs imposed at the border. International shipping can take a long time, and some packages may be held at the border until relevant tariffs are paid by the purchaser. This is not under my control, so please know how importing goods works in your country before placing an order.

How long will it take to receive my order?

Packing and shipping may take between 1 day and a week, depending on current stock and Melde's convention schedule. Please allow longer for shipping on any made-to-order custom items.

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12+ weeks.

Covid-19 Shipping Delays

International shipping may take longer or may held at the border, depending on the country. Some places are not accepting international packages at this time. This is not under my control, so please make sure you know your country's mail status before placing an order. All packages are shipped from the United States.

Do you do custom artwork/ commissions?

I am sometimes open for custom commissions. Please refer to my website to prices, terms, and commission openings.

https://dragonmelde.com/commissions/

I never received my digital download!

There may be a few reasons for this:
1. Digital downloads are not instantaneous. I try to be timely with sending them out, but if the order is placed outside of business hours where I live or on weekends, they may be delayed. If your order has not been marked as "shipped" and you have not received an update from Storeenvy indicating this, then I have not emailed you the files.
2. Check your spam folder in the email that you supplied with your order. The email will be coming directly from me ([email protected]).
3. If you still have not received your digital download, please email me at [email protected] with your order confirmation number and will fix the issue immediately,